Terms and Conditions for House Clearance Services in Baldock

Introduction

Welcome to our House Clearance services in Baldock. By engaging our services, you agree to the following Terms and Conditions. Please read them carefully to ensure a clear understanding of our policies and procedures.

Services Offered

We provide a comprehensive range of house clearance services, including:

• Domestic Clearance: Removal of unwanted items from residential properties.
• Commercial Clearance: Clearing offices, shops, and other commercial spaces.
• E-waste Disposal: Safe and environmentally friendly disposal of electronic waste.
• Furniture Removal: Transport and disposal of old or unwanted furniture.

Booking and Scheduling

To schedule a house clearance, please contact us with the following information:

• Your full name and address in Baldock.
• A detailed list of items to be cleared.
• Preferred dates and times for the service.

We will confirm your booking within 24 hours. Any changes to the schedule must be communicated at least 48 hours in advance.

Payment Terms

Our payment terms are as follows:

• Prices are based on the volume of items to be cleared.
• Payment is due upon completion of the service.
• We accept various payment methods, including cash, credit cards, and bank transfers.
• All prices are inclusive of VAT unless stated otherwise.

Please note: A deposit may be required for large-scale clearances.

Cancellation and Refunds

If you need to cancel or reschedule your booking, please notify us at least 48 hours in advance. Cancellations made within 24 hours of the scheduled service may incur a cancellation fee.

Refunds for overpayments or deposits will be processed within 7 business days.

Customer Responsibilities

Customers are responsible for the following:

• Providing accurate information about the items to be cleared.
• Ensuring that all items are accessible for clearance.
• Obtaining any necessary permissions for property access.
• Properly securing vulnerable items to prevent damage during transit.

Failure to comply with these responsibilities may result in additional charges.

Liability and Insurance

We take utmost care in handling your belongings. However, our liability is limited to the value of the items cleared. We are fully insured to cover any accidental damage that may occur during the clearance process.

Important: Please inform us of any particularly valuable or fragile items prior to the clearance.

Privacy Policy

Your privacy is important to us. We ensure that all personal information provided is kept confidential and is used solely for the purpose of delivering our services.

We do not share your information with third parties without your explicit consent, except where required by law.

Dispute Resolution

In the unlikely event of a dispute, we aim to resolve the matter amicably through direct communication. If a resolution cannot be reached, the dispute may be escalated to an independent mediator.

Both parties agree to abide by the mediator’s decision.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.

It is the customer's responsibility to review the terms periodically to stay informed of any updates.

Acceptance of Terms

By booking our house clearance services in Baldock, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.